Frequently Asked Questions (FAQ)

How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, with delivery times displayed at checkout.

Do you offer discreet packaging?

Yes. All orders are shipped in plain, discreet packaging with no indication of the contents inside.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email.

Can I return a product?

Due to hygiene and safety reasons, we cannot accept returns on opened or used products. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

How do I request a refund?

Email us at support@velvetlux.shop with your order number, a description of the issue, and clear photos if applicable. We will review your request as quickly as possible.

What payment methods do you accept?

We accept major payment methods available at checkout, including debit cards, credit cards, and other secure payment options.

Is my payment information secure?

Yes. All payments are processed through secure third-party payment providers. VelvetLux does not store your full payment details.

How can I contact customer support?

You can contact us anytime at:

Email: support@velvetlux.shop

We aim to respond within 24–48 business hours.

Do I need to be a certain age to purchase from VelvetLux?

Yes. You must be at least 18 years old, or the legal age required in your location, to purchase products from our website.

Can I change or cancel my order?

Orders can only be changed or cancelled before they have been processed or shipped. Please contact us as soon as possible if you need to make changes.

Do you ship internationally?

International shipping availability will be shown at checkout. Delivery times and shipping costs may vary depending on your location.