Contact Us

We're here to help.

Whether you have a question about an order, shipping, returns, or our products, the VelvetLux support team is ready to assist you.

We aim to respond to all enquiries within 24–48 business hours.

Customer Support

Email: support@velvetlux.shop

Before Contacting Us

To help us assist you faster, please include:

• Your full name

• Your order number (if applicable)

• A brief description of your enquiry

Common Reasons to Contact Us

• Order updates

• Shipping enquiries

• Returns and refunds

• Damaged or incorrect items

• Product questions

• General support

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)

Saturday – Sunday: Closed

Our Commitment

At VelvetLux, we are committed to providing a safe, discreet, and professional shopping experience. Every customer enquiry is handled with care, privacy, and confidentiality.

Thank you for choosing VelvetLux.