Privacy Policy

Privacy Policy – VelvetLux

Last updated: 23,06,26

At VelvetLux we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and make purchases from velvetlux.shop.

Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information

  • Order history

  • Device information, including IP address, browser type, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate updates about your order

  • Improve our website and services

  • Prevent fraud and maintain website security

  • Send marketing emails (only if you have opted in)

Payment Information

We do not store your full payment details. Payments are securely processed through trusted third-party payment providers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.

You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting providers

  • Marketing and analytics services

These providers only receive the information necessary to perform their services.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online system can guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Unsubscribe from marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: support@velvetlux.shop

Website: velvetlux.shop