Shipping

Shipping Policy

Last updated: 23,06,26

Thank you for shopping with VelvetLux. We are committed to delivering your order quickly, securely, and discreetly.

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may be slightly longer.

Estimated delivery times will vary depending on your location and the shipping method selected at checkout.

Please note that delivery timeframes are estimates only and are not guaranteed.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Your privacy is important to us.

All VelvetLux orders are shipped in plain, discreet packaging with no indication of the contents inside.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any promotional free shipping offers will be clearly displayed on our website.

Customers are responsible for ensuring their shipping address is accurate before placing an order.

VelvetLux is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses.

If your order is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.

Include:

We will work with the shipping carrier to resolve the issue.

International shipping availability will be displayed at checkout.

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

If you have any questions regarding shipping, please contact us:

Email: support@velvetlux.shop

Website: velvetlux.shop