Shipping
Shipping Policy
Last updated: 23,06,26
Thank you for shopping with VelvetLux. We are committed to delivering your order quickly, securely, and discreetly.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times will vary depending on your location and the shipping method selected at checkout.
Please note that delivery timeframes are estimates only and are not guaranteed.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Discreet Packaging
Your privacy is important to us.
All VelvetLux orders are shipped in plain, discreet packaging with no indication of the contents inside.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Any promotional free shipping offers will be clearly displayed on our website.
Incorrect Addresses
Customers are responsible for ensuring their shipping address is accurate before placing an order.
VelvetLux is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete addresses.
Lost, Delayed, or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.
Include:
-
Your full name
-
Your order number
-
A description of the issue
-
Photos (if applicable)
We will work with the shipping carrier to resolve the issue.
International Shipping
International shipping availability will be displayed at checkout.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@velvetlux.shop
Website: velvetlux.shop