Terms of Service – VelvetLux

Last updated: 23,06,26

Welcome to VelvetLux. By accessing or using velvetlux.shop, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Information

VelvetLux provides products for personal wellness and self-care. By using this website, you confirm that you are at least 18 years old or the legal age required in your jurisdiction to purchase our products.

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Products and Availability

We make every effort to display our products and descriptions accurately. However, we do not guarantee that product descriptions, images, pricing, or other content will always be error-free, complete, or current.

All products are subject to availability and may be changed, discontinued, or removed without notice.

3. Pricing

All prices displayed on our website are listed in the applicable currency selected at checkout and are subject to change without notice.

We reserve the right to correct any pricing errors at any time.

4. Orders

By placing an order, you agree that:

• The information you provide is accurate and complete.

• You are authorised to use the payment method provided.

• We may cancel or refuse an order if we suspect fraud, unauthorised activity, or violations of these terms.

An order confirmation email does not guarantee acceptance of your order.

5. Shipping and Delivery

Delivery times are estimates only and may vary due to factors outside our control.

VelvetLux is not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for ensuring their shipping information is accurate before completing a purchase.

6. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Due to hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Nothing in these Terms of Service limits your rights under applicable consumer protection laws, including Australian Consumer Law.

7. Intellectual Property

All content on this website, including logos, text, images, graphics, product descriptions, and website design, is owned by VelvetLux or licensed to us and may not be copied, reproduced, or distributed without permission.

8. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with website security or functionality.

• Copy, scrape, or misuse website content.

• Use our website to transmit harmful software or malicious code.

9. Limitation of Liability

To the maximum extent permitted by law, VelvetLux will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our liability is limited to the amount paid for the purchased product where permitted by law.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service at any time. Updated versions will be posted on this page with a revised date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@velvetlux.shop

Website: velvetlux.shop